Option 1: We do everything for you
Shoot us an email and sit tight — we’ve got it from here!
Once you’ve set up your Klaviyo integration with us, we’ll take care of optimizing our flows to defer to your existing campaigns and make any necessary adjustments on our end. Rest assured, we will never modify your active Flows.
If we need anything else from you, we’ll reach out with clear instructions.
Option 2: Do it yourself
First, navigate to the Flow Editor by clicking “Flows” in the Klaviyo sidebar and selecting the name of the flow you want to exclude users from.
Add a “Webhook” block at the point in the flow where you want to issue the stand down (typically near the start of the flow).
Go to the "Webhook Details" section, set the following fields:
Webhook Name: Checkmate Stand Down
Destination URL: https://joincheckmate.com/api/webhook/klaviyo/stand-down?accountId=[storename].myshopify.com
Example: https://joincheckmate.com/api/webhook/klaviyo/stand-down?accountId=test-store.myshopify.com
Headers:
Key: X-Account-Id
Value: <YOUR_STORE_NAME>.myshopify.com
JSON body
{
"hashedEmail": "",
"standDownDuration": "24 hours"
}
Recommended durations:
- Welcome: 24–72 hours
- Cart Abandonment: 48 hours
- Post-purchase: 7–14 days
Note: You can adjust both the value and the unit. For example “24 hours” can be changed to → “15 minutes” / “12 hours” / “3 days” / “2 weeks”. The maximum stand down duration is 1 year.